Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Ki Kinba offers 2 types of shipping method right now. Inside dhaka cash on delivery and courier delivery available. Outside dhaka only courier delivery available.

Do You Ship Internationally?

Right Now we sell and ship only in Bangladesh. In near future we have plan to sell and ship internationally.

How Long Will It Take To Get My Package?

After Confirming your order. Normally you will get your package between 3-7 days in Dhaka. And All over Bangladesh, shipping time depends on courier service. Mostly 3-10 days.

PAYMENT

What Payment Methods Are Accepted?

Right Now We support Bkash, Rocket, and Direct Bank Transfer Payment Methods. We will integrate Payment Gateway as soon as possible. Stay with us and support us.

Is Buying On-Line Safe?

Yes, Buying online is 100% Safe from Ki Kinba. We sell original products. We care about quality not quantity. We have strong return and refund policy. In case you have any manufacture problem with the products.

Order & Retunrs

How do I place an Order?

To place an order, You have to find your desire product first. You can find your product in 2 ways. You will see a search bar on the top, just write down the product name and you will find the product. The other way to find product is hover on the menu icon and find the category which is your products belongs to.

After you found the product just click on the "Buy Now" button, You will be redirect to "Cart Page". Then click on the "Proceed to Checkout" then fill the order form and review the product and select the payment method, finish the payment and place order.

Congratulation! you just place the order successfully.

How Can I Cancel Or Change My Order?

After placing an order if you want change your order or cancel your order you can contact with us within 24 hours. Or you can login your account and edit your order on "My Account" page.

Do I need an account to place an order?

Yes, you need an ki kinba customer account for placing an order. Because there is lots of people whose spam order can delay our time. So we ensure there is no spam.

How Do I Track My Order?

You can track your order so easily form ki kinba. You will find a option as "Track Your order" in the Top bar. Just put your order id and your email number. You can see the order status.

How Can I Return a Product?

If there is anything wrong with the product. You have to contact us within 24 hours after product is delivered. You can return the product with courier service.
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